✓ What is the shipping cost?
Shipping is free Worldwide for all products marked with a free shipping! sign, excluding potential custom fees and taxes (This includes all of our Carrying Bags). Please take note that other products have their assigned shipping costs.
✓ What if tracking number stopped working?
Tracking works while the parcel is still within Polish territory. Once the parcel leaves Poland tracking is taken over by next provider. In subcontinental shipping the tracking is missing between continents, but once the parcel “lands” on a target continent, tracking resumes (applies to national post).
✓ My parcel is lost! What now?
It happens very rarely but in case you are not receiving your package after 5 weeks, please contact our support via email: support@army-case.com. After we receive your submission we contact our shipping partner and, if necessary, place a complaint. Take note, that complaint might take up to 3 months to get resolved. If during that time the shipping partner does not find the missing parcel, we – of course – refund the order.
✓ I missed picking my parcel and it was sent back, what now?
Once your order is ready, you will receive an e-mail containing your tracking number from us and an e-mail from UPS. The notification goes automatically, so please check your spam folders. It is customer responsibility to track the order and pick it up. If your order returns to us, we will have to charge you with the return shipping cost and the cost of new shipping to you. In case you disagree you will receive refund of the difference between the amount you originally paid and the costs we had.
