We aim to dispatch your order as soon as possible. However, sometimes we will need some more time. Please allow us up to five working days to complete your order and dispatch it.
All orders (both domestic and international) are shipped via the Polish Post Priority Mail (Airmail for overseas locations) or UPS. They are trackable and we provide tracking number after dispatching.
When placing your order, please make sure that your shipping address is written exactly how it should appear for your postal service. International orders can sometimes take a few weeks to arrive, depending on the customs office at the destination. Please allow 2 to 3 weeks for delivery once your order has shipped.
While we try and give our customers the best possible prices on shipping we cannot cover these costs ourselves. Therefore customers are responsible for all shipping and customs fees. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment.
Please Note! Once your order is ready, you will receive an e-mail from us with your tracking number but also you will receive e-mail from UPS. The notification goes automatically, so please check your spam folders. It is customer responsibility to track the order and picking it up. If your order returns to us, we will have to charge you with the shipping cost for the return and new shipping to you. In case you dissagree you will receive refund of the difference between the amount you originally paid and the costs we had.
A customer has the right to cancel their order without giving a reason. A customer may return any item within 10 working days of receipt for a full refund less ‘shipping costs’, if the item had shipping costs.
In order to do this, you must do the following:
- Access the “Orders History” section of your account and write down your order number (i.e. #123).
- Contact us on firstname.lastname@example.org and provide your order number and an explanation why you want to return the product.
- We contact you with further instruction within three days of receiving a request.
- Send the product back to us at customer cost
Missing items, damaged goods or any other disputes should be reported by „contact us” form within 7 working days of receipt. The items may be returned for a full refund (excluding postage) or replacement. A-Case will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, A-Case’s only obligation shall be to refund the full purchase price of the item(s) excluding postage.
The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction shall be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied.